The Essential Guide to Buying Cigars Online @ Montefortuna Cigars
Buy cuban cigars online in the easiest way possible!
Buying cigars online can be an easy task but it can also be a nightmare. The online Cuban Cigar industry is quite obsolete and, while online retailers from other industries improve and develop their UX and customer experience, the cuban cigar retailers seem to be less active towards this direction.
How to properly buy cuban cigars online?
What you will find at Montefortuna Cigars
We are specialised in Cuban Cigars and specifically Premium Cuban cigars. After being in the industry for more than 30 years we know which Cigars are the hardest to find, even before they are released. We understand the flow of the industry and therefore we plan in advance what to acquire. Let’s say we miss one. Get in touch and tell us. We will do our best to find it and deliver it to you.
You may buy cuban cigars online through www.montefortunacigars.com using your PC, laptop, mobile phone or tablet.
Mobile Cigar Shop
One of our missions is to be a worldwide leading cigar shop. For us worldwide means more than just the physical sense of the word. It means to be optimal in every single device any customer decides to use.
We have built an effective and easy-to-use mobile version that will allow you to buy cigars online from anywhere in the world. Literally (as long as you have duly paid your internet connection or as long as there is a Starbucks from which you can steal some WIFI)
Jokes aside. We encourage you to use our mobile site.
When you enter Montefortuna Cigars the first thing you will see is the Home Page. This is quite obvious, sorry. However, it is a homepage that changes very often. To make things clear, the home page is a summary of what’s going on with sales, promotions, new cigars etc. We encourage you to check it every time you visit us. Don’t miss anything!
We have structured the shop in the simplest way possible:
1.) Cigar Shop
In the Cigar Shop you will find every single Cigar we have in our catalogue alphabetically ordered. In the right hand side you will see the “Filters” button. Click it and you will be able to filter and order the cigars by brand, price, size, strength and other characteristics.
2.) Cigar Brands
3.) Limited Editions
In case you are a hard-to-find cuban cigar lover, this will be your favourite section.
- Limited editions: Yearly Limited Editions.
- Regional Editions: Cigars that are exclusive to certain territories.
- La Casa del Habano: Cigars exclusively released for the La Casa del Habano franchises.
- Habanos Specialist: Cigars exclusively released for Habanos Specialists.
- Añejados: Cigars that have been aged for at least 5 years.
- Other specials: Exclusive lines or editions that have no specific label (Montecristo Linea 1935, Cohiba Linea Maduro 5 etc.)
4.) Special Offers
Discounts and promotions will be listed in the Special Offer section. Every month we select some cigars for this section. Discounts can go from 5% to 50%.
Samplers are cigar selections made of singles we consider to have something in common. The selections we currently have are:
- Limited Edition Sampler
- LCDH Premium Sampler
- LCDH Standard Sampler
- Regional Edition Sampler
- Linea 1935 Sampler
The blog is where we post cigar reviews, cigar releases, interviews and articles related to the industry. From time to time we also run some giveaways so stay tuned!
Montefortuna Customer Support: Our pillar is your trust
Customer Support is one of our main pillars. We can’t conceive an e-commerce without efficient customer support channels and agents. When purchasing online the most important thing is trust and transparency. That’s why we have put in place one of the best customer support systems in the online cigar industry. You may reach us through the following channels:
- Email: [email protected]
- Live Chat: In every page, you will see a rounded chat icon in the bottom right corner. Click and chat with us!
- Phone: There is a phone number at the top left corner of every single page.
- Social media: You can send us private messages on Instagram, Facebook, Twitter & Google+. Follow us so we can also keep in touch.
You might need us for order information, tracking codes, site issues etc. But there are many other cool ways in which you can use our customer support channels:
- Request a picture/video of what you have ordered. You have the right to see what you are buying!
- Request a product not in the catalogue. We’ll do our best to find it for you!
- Site improvements: These ones might give you a cool discount in the future.
- Want to be a guest writer in our blog? Let us know.
Box quality check:
This is an optional feature that allows you to decide whether you want us to open for quality control (or not) the products you bought. Cuban cigars travel a lot, therefore, in rare occasions, they suffer damages. Again, this is strange as they are handled with care throughout their journey to us and then to you.
And as we said in the previous section. Feel free to request a picture of the cigars you buy!
Other important benefits:
Free shipping on first orders:
In your first order you we will grant you free shipping. We want you to experience the Montefortuna Cigar service, so we encourage you to do it using the following codes (You must add them in the checkout process):
- For European orders (Minimum order amount 50€)
- For “Rest of the World orders” (Minimum order amount 100€)
Payment methods available:
We have different payment methods available:
- Credit Cards: Visa and Mastercard
- Bank Transfer
We send exclusive promotions and discounts to our subscribers. We encourage you to subscribe to our newsletter.
Follow Montefortuna Cigars on Social Media
Our social media activity is quite intense. We run giveaways, surveys and content that will keep you entertained for a while!
A key part when you buy cigars online is the shipping. We’ve used reliable and efficient delivery methods. From standard to next day delivery. You may select one of the options below when in the checkout process.
- Free Shipping: This method is the standard one. It will be available if you reach a certain order amount or if you are ordering for the first time. You might find more information about it here.
- Express delivery: This is the fastest way possible. It can get to the other side of earth in barely 5-7 days. Impressive huh?
As we said previously, at Montefortuna we care about the trust you deposit in us. That’s why we guarantee the delivery. In case of seizure or package loss we will contact the pertinent authorities/check all the tracking methods possible. If we are unable to locate the package we will refund the money or replace the order with a new one. That simple!
When the order is processed we will send you a tracking code for you to check when the cigars will be with you.
Recently, two important members of the cuban cigar community on Instagram have joined Montefortuna Cigars. They are expert cigar aficionados and pure gentlemen. They are supported by around 110K followers combined and they all share the same approach to life: excellence. That’s why they’ve joined Montefortuna Cigars.
Last but not least:
We hope this article is useful and clear to you. If you think we are missing anything or if you want us to cover something else, please leave a comment below!